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KRISTIN TAYLOR
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Why Service Design?
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Why Service Design?
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Transit Doesn't Run on Buses Alone
Jul 17, 2026
4 min read
Subtraction as Strategy
May 4, 2026
4 min read
Your Trip Planner Works. Your Trip Planning Experience Doesn't.
Apr 21, 2026
6 min read
From Technology to Rider Impact: Mapping the Outcome Chain in Transit
Mar 23, 2026
6 min read
Better Apps Won't Fix an Operational Problem
Feb 21, 2026
5 min read
8 Principles of Rider-Centered Transit
Feb 12, 2026
5 min read
Featured
Managing Transit Technology the Way Riders Experience It
Feb 3, 2026
8 min read
The Waves of Civic Tech
Oct 4, 2023
5 min read