Transit Doesn't Run on Buses Alone
The hidden cost of disconnected technology ecosystems
4 min read
Transit Technology and Innovation
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Subtraction as Strategy
Transit data pipelines often reflect the same problem as service processes: multiple systems and teams making well-intentioned changes without a shared view of the whole. Over time, complexity compounds, and the burden shows up at the edges of the system.
4 min read
8 Principles of Rider-Centered Transit
Transit agencies invest heavily in rider experience but organize around departments, not outcomes. These 8 principles connect investments to ridership growth.
5 min read
Featured
Managing Transit Technology the Way Riders Experience It
Even when systems perform as designed, riders can still face delays, confusion, and frustration. This article introduces a jobs-to-be-done framework that helps leaders coordinate technology, operations, and strategy to deliver the outcomes riders actually need.
8 min read
The Waves of Civic Tech
The first wave of civic tech The first wave of civic tech at a government agency brings public websites up to modern standards to meet basic ‘customer’ expectations. This work
5 min read